Mosaic One

Growing brand equity for maximized value realization

Modern broadband networks must deliver more than high-speed connections – they must provide an optimized customer experience powered by value-driving applications. Mosaic One is a cloud-based software-as-a-service (SaaS) solution that aggregates AI-driven insights from network management and service orchestration applications pulling data from access network platforms and in-home devices. The result is actionable intelligence leveraged from network and user behavior insights presented in three distinct dashboard portals: Care, Operate and Promote.

One solution, unlimited opportunity

Mosaic One offers a single sign-on experience that equips customer support teams, network engineers and marketers to quickly resolve customer issues, preempt impending network issues and assess customer behavior to expertly guide their campaigns. With Mosaic One, service providers can spend less time running their network and more time building their brand.

Mosaic One Care

Mosaic One Care enables support teams to access a unified view of a customer’s experience and utilize actionable intelligence to resolve customer issues on the first call, improving satisfaction and reducing costly escalation.

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Mosaic One Operate

Mosaic One Operate equips network engineering and maintenance teams with AI-driven insights to preemptively identify at-risk connections and alarms, reduce truck rolls and minimize network downtime.

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Mosaic One Promote

Mosaic One Promote empowers marketing teams to easily leverage customer insights, advanced filters and marketing platform integrations. This knowledge enables marketers to target the right customer with the right service campaign every time.

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